Terms & Conditions
By participating in business with TLC Wholesale Nursery, customers must agree to abide by the following stated terms and conditions. Qualified customers that are not willing to abide by the companies’ terms will not be serviced. Our terms reflect work and effort that is incorporated in the nursery process that is mandatory to provide quality plant material, as well as reflect the organization of our business. We pride ourselves on our plant material and the hard work that comes along with it. We thank you for your respect, cooperation, and business.
We accept all forms of payment. If paying by credit card, please make sure you have your physical card on you with your name at the time of payment. If check payment is made, we require a copy of photo identification correlated with the name on the check at payment for all customers. All customers are C.O.D. No exceptions. Non-cooperation of these rules will result in a loss of acceptance by the company.
Tagging- Plants tagged will be honored for five business days only. After a week has passed, the tag does not stand. No tagging perennials.
We hold no guarantee on plant material once it leaves our possession.
Returns- There will be a 30% restocking fee on all plant material made within 24 hours of the original purchase. Plants will not be accepted if damaged or not properly watered. No returns on boxwoods or special orders. Store credit only.
Delivery- Delivery price is quoted per job. Delivery price is affected by distance and quantity. Please assess job site boundaries before requesting delivery. We do not provide machinery to unload deliveries. The purchaser must be prepared with proper equipment at the delivery location and responsible for unloading trucks with proper manpower. Email or call for any other questions.
All presented pricing is subject to change. Pricing is presented on our online catalog. Pricing is offered to qualifying customers ONLY. Questions on pricing or availability on non-listed items may be made through contact from a salesperson.
Some material needs to be specially ordered. Projects requiring specially ordered material must be discussed with sales personnel and may require a 50% deposit under the company’s implementation.
Availability- The price guide is designed to be a guide only and not an availability. For availability, please call or email us.
Due to the organization of our business, we are open to wholesale trade only. We are not open to the public. All landscapers, designers, architects, and other qualifiers must be able to present a Federal Tax ID and a State REG. Number. Customers of qualifiers (public personnel) can visit the nursery in the presence of their hire. No exceptions.
Unfortunately, children are not permitted on the farm due to heavy machinery in operation and other possible hazards. We try to keep people safe as many trucks and heavy machinery operate on a day-to-day basis. Public personnel may be able to visit the farm under supervision of their landscaper/architect. No exceptions. Thank you for your cooperation.